Re: [HACKERS] Collaboration Tool Proposal

From: "Jeroen T(dot) Vermeulen" <jtv(at)xs4all(dot)nl>
To: Peter Eisentraut <peter_e(at)gmx(dot)net>
Cc: josh(at)agliodbs(dot)com, pgsql-www(at)postgresql(dot)org, pgsql-hackers(at)postgresql(dot)org
Subject: Re: [HACKERS] Collaboration Tool Proposal
Date: 2004-02-26 20:28:22
Message-ID: 20040226202822.GJ43550@xs4all.nl
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On Thu, Feb 26, 2004 at 09:16:38PM +0100, Peter Eisentraut wrote:
>
> In terms of improving the hosting infrastructure, this would surely be a
> step forward, but the problem with "collaboration" is not that the
> tools are missing, it's that people are unwilling to use any tools for
> issue tracking, etc. This is in fact a near-universal problem. If you
> look at sourceforge, very few projects actually use any of the
> "collaboration" tools. If you want to get the project to do something,
> you still have to use email and CVS. And with those projects (not
> necessarily on sourceforge) that have a sophisticated bug tracking
> structure, the sheer number of filed bugs is so large and irregular in
> quality that the bugs are in fact meaningless. (Oddly enough, the
> projects I have in mind here do *not* use a full-service collaboration
> tool, just a bug tracker. Make of that what you will.) So yes, I
> think this is a reasonable plan, just don't expect "collaboration" to
> suddenly appear out of nowhere.

One thing that helps a lot in my experience is the ability to manage bug
reports. On gborg, for instance, I'm stuck with several dozen duplicates
from a time there were technical problems with the site; lots of "semantic
garbage" in the form of people making silly assumptions, not reading
earlier bug reports, or asking generic C++ questions; requests for features
that are already there; support requests and other irrelevant issues; and
multiple reports covering the same underlying problem.

If I could merge, delete, categorize & group these requests the list would
be a lot easier to manage.

Jeroen

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