Unclear problem reports

The Postgres community is great at diagnosing problems and giving users
feedback. In most cases, we can either diagnose a problem and give a
fix, or at least give users a hint at finding the cause.

However, there is a class of problems that are very hard to help with,
and I have perhaps seen an increasing number of them recently, e.g.:

https://www.postgresql.org/message-id/17384-f50f2eedf541e512%40postgresql.org
https://www.postgresql.org/message-id/CALTnk7uOrMztNfzjNOZe3TdquAXDPD3vZKjWFWj%3D-Fv-gmROUQ%40mail.gmail.com

I consider these as problems that need digging to find the cause, and
users are usually unable to do sufficient digging, and we don't have
time to give them instructions, so they never get a reply.

Is there something we can do to improve this situation? Should we just
tell them they need to hire a Postgres expert? I assume these are users
who do not already have access to such experts.

--
Bruce Momjian <bruce(at)momjian(dot)us> https://momjian.us
EDB https://enterprisedb.com

If only the physical world exists, free will is an illusion.