Re: PostGre SQL/ HCL

Hi Aayra,

As the PostgreSQL community as such does not really offer either form of service, this is indeed a question for your vendor.

I am not really sure what sort of answer you are expecting.

Kind regards,
Jan

> On 24 Mar 2026, at 03:16, Aayra Singh <aayra(dot)singh(at)hcltech(dot)com> wrote:
>
> Classification: Confidential
>
> Hi Adrian,
>
> We wish to know the difference between product and integration support. The vendor gave us your contact to answer the technical queries. Kindly assist.
>
> Thanks, and Regards
> Aayra Singh
> Senior Management Trainee - Global Procurement Services
>
> HCLTech
> Supercharging ProgressT
> hcltech.com <http://hcltech.com/>
> 5th Floor, Tower-3
> Sector-126, Noida-201303, India
>
> Mob: +91 8146946337
> Email: aayra(dot)singh(at)hcltech(dot)com <mailto:aayra(dot)singh(at)hcltech(dot)com>
>
>
>
>
> -----Original Message-----
> From: Adrian Klaver <adrian(dot)klaver(at)aklaver(dot)com <mailto:adrian(dot)klaver(at)aklaver(dot)com>>
> Sent: Tuesday, March 24, 2026 1:54 AM
> To: Aayra Singh <aayra(dot)singh(at)hcltech(dot)com <mailto:aayra(dot)singh(at)hcltech(dot)com>>; pgsql-general(at)lists(dot)postgresql(dot)org <mailto:pgsql-general(at)lists(dot)postgresql(dot)org>
> Cc: SAM <sam(at)hcl-software(dot)com <mailto:sam(at)hcl-software(dot)com>>; Annes Joseph <Annes(dot)Joseph(at)hcltech(dot)com <mailto:Annes(dot)Joseph(at)hcltech(dot)com>>
> Subject: Re: PostGre SQL/ HCL
>
> [CAUTION: This Email is from outside the Organization. Unless you trust the sender, Don't click links or open attachments as it may be a Phishing email, which can steal your Information and compromise your Computer.]
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> On 3/23/26 3:16 AM, Aayra Singh wrote:
>> Classification: *Confidential*
>>
>> Hi Team,
>>
>> I am from the Procurement team at HCLTech.
>>
>> We have purchased PostGre SQL through one of our vendors.
>>
>> We were informed through them that the product support is included in
>> license cost but not integration support that user need to do on his own.
>>
>> Could you please explain what specifically is covered by "product
>> support" versus "integration support"?
>
> Postgresql is opensource, you are free do with what you want. If you went through a third party vendor to buy support you will need to contact that vendor to find what that support package covers.
>
>>
>> User requirement is for support for the PostgreSQL database itself.
>> They are not looking for support for the software used to integrate
>> .NET applications with PostgreSQL.
>>
>> Also can you please check if we can also buy one of the licenses from below?
>>
>> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
>> grespro.com <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fstandard&data=05%7C02%7Caayra.s
>> ingh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a4f
>> 5a8b686f4ca9941912%7C0%7C0%7C639098942662825648%7CUnknown%7CTWFpbGZsb3
>> d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoi
>> TWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=Fu9kpR6ZQFh5Taua0PkpalcJOB
>> rNI9f6z6ylv62MKxE%3D&reserved=0<https://
>> postgrespro.com/products/postgrespro/standard <http://postgrespro.com/products/postgrespro/standard>>
>>
>> https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpost
>> grespro.com <http://grespro.com/>%2Fproducts%2Fpostgrespro%2Fenterprise&data=05%7C02%7Caayra
>> .singh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618444398da08de891a2a94%7C189de737c93a
>> 4f5a8b686f4ca9941912%7C0%7C0%7C639098942662846518%7CUnknown%7CTWFpbGZs
>> b3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIj
>> oiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=VmMLTDnJ0PC3g7Qp6OG1Vwt2
>> 0AQ38ePQlIgUqGwUH6w%3D&reserved=0<https://
>> postgrespro.com/products/postgrespro/enterprise <http://postgrespro.com/products/postgrespro/enterprise>>
>>
>> Thanks, and Regards
>>
>> Aayra Singh
>>
>> Senior Management Trainee - Global Procurement Services
>>
>> *HCLTech*
>>
>> Supercharging ProgressT
>>
>> _hcltech.com <http://hcltech.com/>
>> <https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.
>> hcltech.com <http://hcltech.com/>%2F&data=05%7C02%7Caayra.singh%40hcltech.com <http://40hcltech.com/>%7C6b547fe91618
>> 444398da08de891a2a94%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C6390
>> 98942662859033%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiI
>> wLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7
>> C%7C&sdata=UBvt%2F98eX1i%2FMTfjz21Fr6jLvpFjoGb0TdNz9%2F%2B4EoE%3D&rese
>> rved=0>_
>>
>> 5^th Floor, Tower-3
>>
>> Sector-126, Noida-201303, India
>>
>> Mob: +91 8146946337
>>
>> Email: _aayra(dot)singh(at)hcltech(dot)com_
>>
>> 168CC222
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> Adrian Klaver
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