Re: bugs and bug tracking

On 6 October 2015 at 21:05, Nathan Wagner <nw+pg(at)hydaspes(dot)if(dot)org> wrote:

> A lot of the reports aren't bugs at all, but requests for help. My
> guess is that the users either don't know where to ask or don't
> understand the difference between a bug and not knowing how to do what
> they want to do. Perhaps a more thorough explaination on the submission
> form would be useful.

Based on experience elsewhere, not even "unless you are absolutely
certain this is a bug, post to pgsql-general" would work.

Unless there's a "post to pgsql-general" text box right there,
forum-like. Because that's the point IMO: it's easier to post to a web
form than think about mailing lists and subscriptions. You can't just
go "click, send". People are going to consistently ignore the fact
that it's a bug report form when there's no corresponding "ask a
question" web form.

I'm not really advocating a "send a question" web form though. More
like a link to Stack Overflow or something like that.

--
Craig Ringer http://www.2ndQuadrant.com/
PostgreSQL Development, 24x7 Support, Training & Services