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Re: Continuent apology to PostgreSQL Community members

From: Greg Smith <greg(at)2ndquadrant(dot)com>
To: Eero Teerikorpi <eero(dot)teerikorpi(at)continuent(dot)com>
Cc: "pgsql-www(at)postgresql(dot)org" <pgsql-www(at)postgresql(dot)org>
Subject: Re: Continuent apology to PostgreSQL Community members
Date: 2010-08-30 15:19:15
Message-ID: 4C7BCBF3.6000607@2ndquadrant.com (view raw or flat)
Thread:
Lists: pgsql-www
Eero Teerikorpi wrote:
> I will take a look why this happened and I will do my best make sure 
> that you will not get unwanted e-mails from Continuent in the future. 
> The best way you to guarantee not to get additional e-mails from us 
> would use the unsubscribe link (one more time even if you may have 
> done it earlier) in the e-mail Continuent sent you few days ago.

After a few weeks of seeing nothing while they presumably sorted this 
out, Continuent sent out another MySQL announcement this morning to the 
address I left on their list.  For the first time, I no longer saw a 
second copy of it show up on the e-mail address I unsubscribed from.  So 
as far as I can see, Eero has made good on his promise to eventually get 
this problem resolved before starting up new announcements.  If anyone 
else received an unwanted newsletter from them today, my experience is 
that they are doing the right thing when you follow the unsubscribe link 
now.

I hope that the general outrage from this last set of incidents has 
installed enough paranoia about the seriousness of this issue in 
Continuent that they continue to keep on top of this, and eventually 
reverse some of the community hostility over their past mass mailing 
problems.  As someone who's been on both sides of this (running an ISP 
dealing with spam abuse complaints and trying to manage a corporate 
announcement e-mail list with outsourced components), I will attest that 
being a good 'net citizen while also keeping your company marketing 
alive is much harder than you might think.

-- 
Greg Smith  2ndQuadrant US  Baltimore, MD
PostgreSQL Training, Services and Support
greg(at)2ndQuadrant(dot)com   www.2ndQuadrant.us


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